Role and responsibilities
- Installing, validating, upgrading, repairing, and maintaining the Vimec inspection systems at customer sites worldwide
- Customer on-site training and remote support
- Addressing customer requests for service
- Diagnosing, analyzing, and troubleshooting Vimec equipment topics remotely
- Supporting internal system-specific processes, e.g., testing and validating at the Vimec site
- Ensuring on point and on time availability of spare parts for service requirements
- Contacting customers in a timely manner and scheduling service efficiently
- Collaborating with the sales manager and sales team to understand and meet customer needs and expectations
- Performing administrative paperwork and filling digital reports promptly and accurately
- Providing feedback to the project manager and engineering team regarding project and system improvement possibilities
Experience
- Experience in technical equipment installation
- Affinity for industrial automation, optics and machine vision technology is a plus
Skills
As a Field Service Engineer, you will always have new challenges and new issues to solve. There will always be space for creative points of view. You will have the flexibility and trust to choose how best to tackle tasks and solve problems. To succeed in this job, you will need the following skills:
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism
- Ability to complete tasks with attention to detail and high degree of accuracy
- Ability to perform effectively in a demanding environment with changing workloads and deadlines
- Ability to establish and maintain cooperative working relationships with manager, co-workers, and customer
- Ability to adapt to customer circumstances
- Ability to think out of the box to come to adequate solutions to issues
- Great knowledge of electrical and mechanical systems
- Open, clear, and professional communication in English; other languages are a plus
- Stress resistance
- Structured way of working
- Proactive, self-starting, and persistent attitude and walk an extra mile.
- Ability to work independently and as part of a team
What we offer
- Competitive salary package
- An open atmosphere, freedom and room for authenticity and personal growth within an ambitious international group
- Flexible office hours
- Open-minded, skilled, and supportive colleagues
- Challenging and innovative environment
Recruiters and staffing agencies do not need to respond to this vacancy.